Last Pass: Carrier Login- Username & Password Not Working

Assuming the super user was already contacted to confirm that the password is up to date, please check to following.

1. The correct browser is being used for the intended carrier site login. 
   1. Some carrier sites only work on Internet Explorer(IE), and most won't work in IE at all.
   2. Confirm the correct browser is being used before attempting to sign in.
      
      
2. If the password was recently updated it's important to run "Refresh Sites" on the LastPass plugin.
   1. If the Vault page is open it will need to be closed for this to work.
      1. Left Click on the LastPass plugin at the top of the hosted browser .
         
         
      2. Select "More Options"
         • 
           
           
      3. Select "Advanced"
         • 
           
           
      4. Select "Refresh Sites"
         • 
           
           
3. If the site still isn't working it may be a helpful to contact the carrier for direction.

NOTE: Under NO circumstances should a user attempt the same login multiple times without attempting to troubleshoot the issue. This will lock the account and create more work for the department super user.