W365 – Remote Environment Support Guide for New Users

W365 – Remote Environment 
Support Guide for New Users
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Now that you’ve successfully installed Windows 365, it’s time to make the most of your new cloud PC. This Tips & FAQ section covers everything from quick optimizations to common troubleshooting questions to help you hit the ground running.
Volume Issues in Full-Screen Mode
Q: Why is my volume maxed out but still sounds low in full-screen mode?
A: W365 mirrors your local device’s volume level when entering full-screen mode. If your local volume is set to 75%, that becomes the max volume in W365 full screen, even though it shows 100%.
Fix:
1.    Exit full-screen.
2.    Increase your local machine's volume.
3.    Re-enter full-screen mode.
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🖥️ Configuring Monitor Settings in the Windows 365 Desktop App
🔹 Step 1: Launch the Windows 365 App
•    Open the Windows 365 app from your Start Menu or desktop shortcut.
•    Sign in with your credentials if prompted.
🔹 Step 2: Access Cloud PC Settings
•    Locate your Cloud PC in the app's main window.
•    Click on the three-dot menu (⋯) next to your Cloud PC's name.
•    Select Settings from the dropdown menu.

🔹 Step 3: Adjust Display Settings
•    In the Settings panel, navigate to the Display section.
•    You'll see a dropdown labeled Display configuration. Click it to reveal options:
o    All Displays: Utilize all connected monitors for your Cloud PC session.
o    Single Display: Restrict the session to your primary monitor.
o    Select Displays: Choose specific monitors to use (if supported).

Note: The availability of the Select Displays option may depend on your system's configuration and the version of the Windows 365 app.
🔹 Step 4: Save and Connect
•    After selecting your preferred display configuration, click Update or Save.
•    Return to the main screen and double-click your Cloud PC to launch it with the new settings.
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🔄 Switching Between Display Configurations
To switch between single and multiple monitor setups:
1.    Disconnect from your current Cloud PC session.
2.    Repeat Steps 2 and 3 to change the display configuration.
3.    Reconnect to your Cloud PC with the updated settings.  This could take some time to reconnect and restart.
 

Tip: While the Windows 365 app doesn't support saving multiple configurations simultaneously, you can quickly switch between setups using the steps above.
 

🧠 Additional Information
•    The Windows 365 app's display settings are applied before initiating a session. Changes made during a session won't take effect until you reconnect.
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Desktop Shortcuts and Where to Find them:
Previously, shortcuts to frequently used sites were placed directly on the desktop. As part of our updated process, these have been consolidated under Managed Bookmarks in the web browser for easier maintenance and centralized access.

•    Open your browser (Microsoft Edge, Google Chrome, etc) and look directly under the URL bar.  This is where you will find Managed Bookmarks.  

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Disconnecting from Windows 365 via Remote Desktop App
🎯 Why This Matters
When using the Remote Desktop (W365) app, it's important to sign out properly so your session closes cleanly. If you only close the app window, the session keeps running in the background—draining resources and potentially causing sync issues.

✅ Proper Way to Disconnect
🔹 Option 1: Sign Out (Recommended)
This ends your session completely and safely.
1.    Inside your Cloud PC, click the Start Menu.
2.    Select Sign Out (not Lock, Disconnect, or just "X" the window).
3.    You'll be returned to the Remote Desktop app home screen.
💡 This is the safest way to ensure all apps and files close correctly and your session doesn't remain active.

🔹 Option 2: Disconnect (Temporary Pause)
Use this if you just want to step away without logging off.
1.    In the top bar of the Remote Desktop window, click the "X" (Close).
2.    You'll get a prompt—select "Disconnect".
3.    This leaves your session running in the background.
⚠️ Apps and files stay open. Avoid using this overnight or for long periods.

❌ What Not to Do
•    Don't just close the Remote Desktop app with no prompt.
•    Don’t force shutdown your machine mid-session—risk of unsaved work or corrupted files.
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Importing Your Bookmarks:
Specific Browser Instructions: 
•    Chrome: 
•    Open Chrome and click the three dots in the top-right corner. 
•    Go to "Bookmarks" then "Bookmarks Manager". 
•    Click the three dots next to the search bar and select "Import Bookmarks". 
•    Choose the HTML file and click "Open". 
•    Firefox: 
•    Open Firefox and go to "Library" (usually in the top menu). 
•    Click "Import Data" and select "Import Data from Another Browser". 
•    Choose "Chrome" and select the necessary data to import (including bookmarks). 
•    Safari: 
•    Open Safari and go to "File" then "Export". 
•    Select "Bookmarks" and save the file. 
•    To import into another browser, follow the instructions for importing HTML files. 
•    Edge: 
•    Open Edge and go to "Favorites" then "More options". 
•    Select "Import favorites" and choose the source browser (Chrome, Firefox, etc.). 
•    Follow the import process.

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🖋 Recreating Your Email Signature in Outlook
You’ll need to recreate your email signature and save it again in Outlook. The easiest way is to locate a previous email that contains your old signature, copy and paste it, and then follow the steps below to reconfigure it within Outlook.
🛠 How to Add or Update Your Email Signature in Outlook
1.    Open a New Email
Begin by opening a new email message in Outlook.
2.    Access Signature Settings
Navigate to the Message tab, click on Signature, then select Signatures from the dropdown menu.
3.    Select Your Email Account
In the Email Signature window, choose the email account you want to associate with the signature.
4.    Create a New Signature
Under Select signature to edit, click New, and provide a name for the signature.
5.    Enter Your Signature Content
In the Edit signature box, paste or type your desired signature. You can format it to include text, links, and images as needed.
6.    Set Default Signatures (Optional)
Use the drop-downs under Choose default signature to set it for new emails and/or replies and forwards.
7.    Save Your Changes
Once complete, click Save, then OK to apply your new signature.