Canceling a Ticket in Zendesk

Canceling a Request:

Sometimes it is necessary to delete/cancel a ticket submission.  Once again, you can ONLY cancel a ticket if you are signed into Zendesk AND a HelpDesk Agent has been assigned to it.  Please see the below steps once both of those thresholds have been met.

1. After you’ve logged in, in the upper righthand corner of the screen, you will see your name.
2. Click on the down arrow and select Requests.
3. It will take you to a list of all your ticket requests.  Click on the SUBJECT link of the ticket you want to cancel.
4. The next screen will be a detail of your ticket.  Under the description box will be an Add to the conversation option and a Mark as solved.  Click on the “Add to the conversation” button and explain why you are closing the ticket.  Then click “Mark as solved & Submit”- Please see the images below for further clarification.
5. If you return to your Requests page, you will see that your ticket has gone from OPEN in red to SOLVED in gray.
6. Your ticket has now been officially closed.